Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last updated: February 2026
1Information We Collect
1.1 Information You Provide
When you create an account, place an order, or contact us, we collect:
- Personal Details: Name, email address, phone number, date of birth
- Delivery Information: Shipping and billing addresses
- Payment Details: Payment method information (securely processed by third-party providers)
- Communications: Messages, reviews, and feedback you submit
1.2 Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, products browsed, search queries, time spent on site
- Cookies: Small data files stored on your device to improve your experience
2How We Use Your Information
We use your personal information for the following purposes:
Order Processing
Process your orders, arrange delivery, send order confirmations and updates, handle returns and refunds, and provide customer support.
Service Improvement
Analyse website usage to improve our products, services, and user experience. Conduct research and development for new features and offerings.
Marketing
Send promotional emails, special offers, and product recommendations (only if you've opted in). Share relevant updates about your orders and our services.
Security
Protect against fraudulent transactions, unauthorised access, and other security threats. Verify your identity for high-value purchases.
Legal Compliance
Comply with legal obligations, respond to lawful requests from authorities, enforce our terms and conditions, and resolve disputes.
3Information Sharing & Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Trusted third parties who help us operate our business (payment processors, delivery partners, email service providers, analytics tools). They are contractually bound to protect your data.
Business Transfers
If we merge with or are acquired by another company, your information may be transferred as part of the transaction. We will notify you of any such change.
Legal Requirements
When required by law or to protect our rights, property, or safety, or that of our customers or others.
With Your Consent
Any other disclosures will be made only with your explicit consent.
4Data Security
We implement robust security measures to protect your personal information:
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Secure Storage
Your data is stored on secure servers with restricted access and regular security audits.
Payment Security
We never store your full payment card details. All payments are processed by PCI-DSS compliant providers.
Access Controls
Only authorised personnel have access to personal data, and they are bound by strict confidentiality obligations.
Important: While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continually work to protect your information.
5Your Rights & Choices
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you.
Correction
Update or correct inaccurate or incomplete information.
Deletion
Request deletion of your personal information (subject to legal retention requirements).
Marketing Opt-Out
Unsubscribe from marketing emails at any time using the link in our emails.
To exercise any of these rights, please contact us at info@gsgbrands.com.gh or through your account settings. We will respond within 30 days.
6Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: